1. Introduction
Coolman Innovations is committed to providing high-quality digital solutions, including AI-driven website development, app development, and social media management. This Refund and Cancellation Policy outlines the conditions under which clients may cancel their services and the circumstances where refunds may or may not be issued. By using our services, you agree to comply with this policy. This applies to all services, including website development, app development, social media management, digital solutions, and others.
2. No Refund Policy
• All payments made to Coolman Innovations are final and non-refundable.
• Once a payment is made, it is deemed that the client has reviewed and accepted the terms and conditions of the service.
• Under no circumstances will a refund be issued for completed services, ongoing projects, or unused portions of services.
• This policy applies to all payments, including deposits, partial payments, and full payments made for any service.
3. Cancellation Policy
3.1 Client-Initiated Cancellations
• Clients may request project cancellations within three (3) days of signing the agreement. If approved, a partial refund may be issued based on the amount of work completed.
• After the initial three-day period, cancellations are not eligible for refunds, and all work completed must be paid for.
• If a client fails to provide required project materials (content, credentials, feedback) within three (3) weeks, the project will be deemed inactive and may be canceled without refund.
• If a client requests to restart a canceled project, additional charges may apply based on the scope of work.
3.2 Coolman Innovations-Initiated Cancellations
• We reserve the right to cancel any project or terminate services due to:
• Client’s failure to communicate or provide necessary project materials within the
agreed timeline.
• Non-payment or delays in payment beyond the agreed deadline.
• Violation of our terms and conditions.
• Any unethical or unlawful use of our services.
• In cases where Coolman Innovations initiates a cancellation due to non-compliance by the
client, no refund will be issued.
• If cancellation is due to unforeseen circumstances from our end, we may issue a partial
refund or offer alternative solutions at our discretion.
4. Non-Refundable Services
Certain services provided by Coolman Innovations are strictly non-refundable, including but not limited to:
• Domain name registration fees
• Website hosting charges
• Third-party software licensing fees
• Customized software or app development
• Marketing and advertising services already executed
• Consultation and strategy services
• Any completed phase of a project
• Expenses incurred on behalf of the client for third-party services
5. Refund Eligibility
• Refunds, where applicable, will only be processed after a formal request is reviewed and approved by Coolman Innovations.
• If a project is canceled within the three-day cancellation window and is eligible for a refund, the amount refunded will be based on the work completed and any expenses incurred.
• Refunds, if approved, will be processed within 14 business days via the original payment method.
• Clients must provide valid proof of payment and reasons for requesting a refund.
6. Modifications to This Policy
Coolman Innovations reserves the right to modify or update this Refund and Cancellation Policy at any time. Any changes will be communicated to clients as necessary. Continued use of our services implies acceptance of any revised terms.
7. Contact Information
For any questions or concerns regarding this policy, please contact us at:
Email: info@coolmaninnovations.com
